Success Measures of Information Systems and Technology:
A Meta Synthesis of Research in the Korean Journal of MIS Research from 1998 to 2007
Abstract
[Jungi Park, Jungwoo Lee, Jungin Yeon]
 
Successful development and implementation of information systems and technologies (IS/IT) is a critical concern in IS/IT research. Many studies have been conducted to identify factors that influence the ‘successful’ IS/IT, and the success of IS/IT were measured via a variety of constructs and variables from different perspectives, such as usage rates, satisfaction of users, cost savings, etc. A decade ago, through a literature review of researches published in international journals, DeLone and McLean developed a ‘success’ model of IS/IT, and this study had attracted strong attentions from academic community. However, as their literature review only covers articles written in English and mostly from USA, their model may not reflect views from other cultures and countries, such as Korea.
In the regard, this study is designed to methodologically replicate what DeLone and McLean had been done with the academic publications in Korea. Through a literature review of  367 articles published in the Korean Journal of MIS Research ten-year period between 1998 and 2007, 65 studies were identified as the ones that uses ‘success’ of IS/IT and 367 constructs were surfaced as the surrogate of the ‘success’, Subsequent clustering analysis revealed eight primary dimensions of IS/IT Success – IS Quality, IS Use, Information Value and Behavior, Satisfaction, Process Optimization, Relationship Improvement, Financial Performance and Strategic Positioning. Relationships among these ‘success’ dimensions were posited with in-depth discussion about the possible cultural and social differences compared to DeLone and McLean Model.
This study has been conducted against DeLone & McLean(1992,2003)’s Successful Model and offers couple of suggestions.  First, while DeLone & McLean differentiate, information quality, system quality and service quality, this new model suggests integrate construct of ‘quality’ consisted into one main IT system.
Second, this study suggests that the model was developed on the bases of Korean Culture's information values and activity. Third, whether the development is for personal or organizational, IT outcomes after IT Use is defined as dimensions of Process Optimization, Relationship Improvement, Financial Performance and Strategic Positioning.
 
There are three significant administrative implications for the practice community. First, before IT system development, our success model is used as ROI Model with Korea's ‘success’. The key consideration of current ROI's indicators is financial indicator, however this study suggests additional variables reflecting regional process optimizing and strategic positioning.  Second, this study will suggest successful and appropriate selection to complete the project and evaluation tool. This provides upcoming researchers with a bird’s eye view of possible IT evaluation models and an understanding of their practical mindset Third, construct an IT service quality in place.  Resulting from this study, IT systems suggest considering potential growth and use it as a measuring tool.
  Considering all the results, this study still has limitations. First, this study analyzed only one journal - “Asian Pacific journal of Information systems”, so there's a limit to say that this study is for the whole.  Further more, there's a need for additional research with Korea’s Value in consideration.  Addition, his study use Delone&McLean(1992)’s Methodology, there is no items to measure IT Success. researchers must take a step further and apply rigorous success measurement methods to create comprehensive, replicable, and informative measures of IS success.
 
 
Keywords: IS success; IS effectiveness; IS/IT performance; measurement; literature review; meta study; meta synthesis;
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TAG IS study
Information System 을 공부한다는건..?

사람들에게 IS를 공부한다고 하면 아.. ERP? 컴퓨터? 이런 반응이 먼저다..

정말 하는 것은 Information에 관한 공부인데도 불구하고.. IT시스템에 대한 인식이 더 많은건 어쩔수 없나보다.
IT시스템에 대한 인식에 사로잡힌 사람들이 많다보니.. 공부하는 나자신에게도 IT시스템이라는 물리적 도구를 공부하는 것은 아닐까하고 좁은 시각을 가지게 된다.

사실 IT시스템은 Computer Science를 하는 사람들 하는 범위인데..
나에게 있어 Information System Study는 뭘 이야기 하는것일까??

갑자기.. Information은 그럼 뭘까? System이란 의미는 뭘까? 라는 근본적인 궁금증이 생겼다.
혹시 내 자신이 너무 좁게만 보는건 아니었나?

 Information - the concept of information is closely related to notions of constraint, communication, control, data, form, instruction, knowledge, meaning, mental stimulus, pattern, perception, and representation. (from Wikipedia)
 
 아니.. Information라는 게.. 너무 다양한 개념을 가지고 있다. 그중에 난 어떤걸 가지고 Information이라고 했던걸까? 내가 공부하는 Information은 그 폭이 저렇게 넓기만 하다.

그럼 System은 ?
System (from Latin systēma, in turn from Greek σύστημα systēma) is a set of interacting or interdependent entities, real or abstract, forming an integrated whole. (From Wikipedia)


System이란 단순히 Input-process-output을 이야기 하는 IT의 시스템을 의미하지 않는다.
어떤 추상화된 개념들, 객체들의 집합이 System이다.

이런걸 보면 ERP, Email같은 IT로 만들어진 System도 Information System이지만,

사람들이 모여 사적 돈거래를 하는 "계"와 같은 모임도 일종의 Information(돈, 잡담, 회계)을 통해서 모인 System(인간이라는 객체의 집단)이라고 볼수 있는건 아닐까?
넓게 보면.. 거의 모든 인간을 포함한 유기체의 활동이 Information System이라고 해석해도 무리는 아니다..

오호.. 통재라..
난.. 너무 좁은 시각만을 가지고 Information System Study를 한다고 생각하고 있었다. 나에게 있어 Information에 대한 깊은 통찰과 System에 대한 이해를 끊임없이 추구해야 할 이유가 명확해 진다.


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TAG IS, IS study